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FAQS

Kookaburra Liquorice aims to keep our customers happy and laughing – just like kookaburras! So, to make things easier, we’ve compiled a list of frequently asked questions to help you with any queries you may have about our company and shopping online with us.

If you need further information, please contact our friendly office team on: Tel. +1 360 805 6858 or info@kookaburralicorice.com. We’re only too happy to help!

 

Click here to read the Nutritional Information page.

Click here to read the What is Liquorice page.

Click here to read the liquorice Glossary page.

 

Company

Who is Kookaburra?

Our company began as the idea of three Aussie men – a father and his two sons. During their travels to America, they discovered there was no ‘real’ Australian soft eating style licorice available which they themselves loved to eat. And so a family company was formed to export the traditional licorice products direct from Australia to the U.S.A. to share this delicious treat with Americans.

Is Kookaburra Licorice an Australian or USA owned company?

Kookaburra Licorice is an American company, based just outside of Seattle, Washington. Its directors are Australian, however one of them now lives permanently in the USA with his American wife and daughter. Kookaburra Licorice also employs several other Americans in their office, who answer all customer enquiries and run the office and warehouse.

Where is Kookaburra Licorice located?

Our office and warehouse premises are located one hour outside of Seattle, Washington.

Does Kookaburra Licorice sell wholesale?

Definitely! Most of Kookaburra Licorice’s customers are distributors and wholesalers. For more information on becoming a distributor or wholesaler of Kookaburra Licorice products, please Click Here to visit our Wholesale Information page. Alternatively, call our friendly staff: Tel. 360 805 6858 or send us an email to wholesale@kookaburralicorice.com.

Does Kookaburra Licorice sell direct to the public?

Of course! If you would like to buy direct from Kookaburra, feel free to Click Here to shop instantly in our Online Shop. Alternatively, call our friendly staff: Tel. +1 360 805 6858 or send us an email sales@kookaburralicorice.com.

 

Orders & Payments

How do I order online?

Please Click Here to be directed to our online store to place your order. Simply add the items you would like to your shopping cart and fill in your billing and shipping details, and your order will be sent directly to your chosen address.

What currency are prices in?

All our prices are in USD.

What payment system does your website use?

Our website uses the Authorize.net system.

How can I tell that my payment is secure?

When shopping on Kookaburra’s website, you can be assured of complete security. Our website is protected by an SSL security certificate which you can see on the base of the internet page as a padlock icon. This means that our payment system securely encrypts your personal and financial details to protect you. Our website uses industry standard 128-bit encryption. This secure software locks all critical information entered on the website, including payment information.

Further, credit card details are not held in any of our systems beyond the point where your payment is processed. The card number is processed for payment and then deleted from our systems. As a result, you will need to re-enter your credit card details for any future orders as a protection mechanism.

Alternatively, if you would feel more comfortable, payment can alternatively be made through Paypal which you can select at the checkout stage of the order process.

What if I would like to buy from a shop?

Kookaburra Licorice has a vast network of distibutors and wholesalers who purchase Kookaburra Licorice to stock in their stores. Please contact our office for information on a store close to you: info@kookaburralicorice.com. Soon, however, we will add a handy Store Locator to find your nearest candy or general retail shop who stocks Kookaburra products.

What is the returns policy?

Kookaburra strives to provide a high quality gourmet licorice product to our customers. Click here to access Kookaburra's return/refund policy. If you have any problems with your purchase, please contact our office team with your concerns: Tel. 360 805 6858.

 

Shipping

Where does my product ship from?

Our office and warehouse is located just outside Seattle, WA. All orders are shipped from this location direct to your chosen destination.

Which freight company will my Kookaburra Licorice order ship through?

When purchasing from our online store, you have your choice of three delivery methods:
i) Pick up your order from our office in Washington (click here for our address details)
ii) Deliver via UPS shipping
iii) Delivery via USPS shipping** Please call our office at 866-805-6880 for a USPS quote which may be less expensive than UPS.

How much does shipping cost?

Shipping prices are determined by the size and weight of your order. Simply select the items you wish to order, and our website will calculate your shipping cost prior to payment.

Can I track my shipment?

Should you choose either a UPS or USPS delivery with the option to track your package, you will be provided with a tracking number by the shipping company by which you can trace your shipment.

 

Membership/Creating an Account

Is membership compulsory to place an order?

No, you do not have to register or create an account or become a member of any club in order to place an order on Kookaburra Licorice’s website.

What are the benefits of membership or creating an account?

As a Kookaburra account holder or member, your order and shipping details are recorded in our system. This does not include your payment information! Our website will remember your name, address, shipping preferences and old orders. If you are a frequent customer, this can be very useful as you can simply re-order your favourites based on your previous orders with the added convenience of not having to fill in your contact details each time. Further, as a member, you receive first access to online sales and promotions, as well as updates on fun new products or other exciting news.

If I become a member, will you record my payment details?

Never! Kookaburra Licorice understands the importance of privacy and online protection. Your payment information is never retained by our company for any purpose.

Can I cancel my membership?

Of course, you can simply select to no longer be a member at any time by logging into your account.

Is there a cost for being a member?

Nothing, zero, zip! No, there’s no cost for having an account with us. It is simply as a benefit for our customers.

I’ve forgotten my password or need to change my password.

There is an option called ‘Forgot your password’? Simply click this box, follow the instructions and our website will automatically send you a new password.

 

Wholesale

I’d like to sell Kookaburra Licorice products in my store. What should I do?

Kookaburra is always happy to be expanding our distribution to new stores. Please read through our Wholesale page to find out more information. Click this link: Wholesale. You can always contact our friendly staff at wholesale@kookaburralicorice.com or phone +1 360 805 6858 for distributor, pallet or wholesale pricing or more personalised information.

How do I know if I can buy wholesale?

The best way for you to find out is to contact our office. Email wholesale@kookaburralicorice.com or phone +1 360 805 6858.

What stores are Kookaburra Licorice products already sold in?

Kookaburra Licorice has a vast network of stores across America that stock our yummy products. Our licorice is in specialty candy stores and general retail stores such as Cost Plus, Fred Meyers, Rocky Mountain Chocolate Factory, Home Goods, Bi-Mart, Ace Hardware and True Value.

Does Kookaburra Licorice sell private label?

Yes! We are more than happy to offer a private label to any customer who requires this service. One of our private label customers is a major American retail company with thousands of retail stores. Kookaburra has the capacity to provide stock, package most bag types and deliver to any destination across America. Contact our office for more information: wholesale@kookaburralicorice.com or phone +1 360 805 6858.

 

Can’t Find Your Question?

Please contact our office with any other questions you may have: Tel. +1 360 805 6858 or info@kookaburralicorice.com.